PARAMOUNT+
Role
PRODUCT DESIGN MANAGER
Duration
2+ YEARS
Project
INTERNAL TOOLS | CMS | LIVE EVENTS
THE DETAILS.
At Paramount+ the Internal Tools team was created to support a revamp of the company’s internal systems.
Most of our systems were outdated, and some key applications like our internal CMS were on the verge of losing tech stack support.
In addition to upgrading a dying tech stack we had an opportunity to create a live events operations platform and a unified front-end across all platforms to support a common user experience.
Cross-functional Partners.
An extensive group of product, engineering, operations, curation, design, support, and 3rd party contractors.
As the Product Design Manager for the internal tools team I was responsible for the growth and direction of my direct reports.
Leading the design team in the internal tools space presented me with the opportunity to influence the direction our user facing experience would take.
I worked to set a vision for a unified internal platform that helped to connect disparate systems and remove redundancies where possible.
END RESULT.
This initiative started with the Live CMS events management platform and over the course of 2.5 years has expanded to support 5 diverse applications.
The CMS platform will be launching its MVP in Q1 of 2025.
The Live Events application launched in spring of 2023, supported Paramount’s stream of the 2024 Super Bowl, and operationally cut time to create events by 9 minutes totaling an estimated 750 hours saved per year.
PAIN POINTS.
The pain points within these applications are numerous, but there have been a few unifying needs.
Consolidate workflows and siloed processes.
Remove 3rd party dependencies.
Create a unified and modernized user experience.
WHAT WE LEARNED.
Results.
Over the last 2.5 years we’ve been able to increase awareness of the work the internal tools team has accomplished. We’ve garnered new interest and have a growing number of teams being supported by the platform we’ve designed.
Next Steps.
We’ve launched the MVP of our live events platform and it continues to grow and remove redundancies while allowing for greater autonomy for our operations team.
Continue to adapt our design library to accommodate new experiences and scenarios.
Grow the platforms influence internally to take on additional applications and user groups.
In Q1 of 2025 we’ll officially launch the MVP of our new CMS.
Final Takeaways.
The live events platform has greatly reduced the time it takes to create an event, team, or league.
The modernization of our UI and UX have brought offered a streamlined way for employees to complete their tasks with fewer errors and better communication.
